I renewed this morning, roughly an hour ago using this email address [removed by moderator]. Upper or lower case does not matter. I did have to update the expiration date on the credit card; that was the only difference. Here is a cut and paste from the bank statement:
Date sortablesorted in descending orderRef/Check No sortableDescriptionDebit sortableCredit sortableBalance
08/12/2014PA-ADOBE SYSTEMS, IN -19.99 XXX.86
08/11/2014DC-PAYMENT. AECOM -19.95
Are you advising that the only way to make it work is pay a second time, and sort it out later in a refund, or extend a second year automatically?