check this first, Sign in, activation, or connection errors | CS5.5 and later
and if you can't solve the problem using that, contact adobe support - http://helpx.adobe.com/x-productkb/global/service-ccm.html
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- Title: Adobe Community: Message List
- Channel Number: 17356224
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- Registered On: June 23, 2013, 8:39 pm
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